Over time, the port can wear out due to careless connection and disconnection of external cables, or an excessive buildup of dust. If you’re using an external device to stream your favorite content and feeding that through a potentially damaged HDMI port, it’s not surprising that Netflix keeps flickering or blinking. However, this doesn’t mean that they can’t sustain damage over time. Usually, with ports you don’t have to worry about their version, as manufacturers pick the right ones to ensure future-proofing. Having made sure that you own the right cable version and that it’s in good condition, let’s move on to the other piece of the puzzle – the port.Īs you can imagine, this is just as important as the cable, as it’s what handles the information being sent to the display. However, if you know your cable is somewhat old and want to be on the safe side, I’d recommend purchasing a new one just in case. Now, sadly, most HDMI cables do not come labeled with their version, so there’s no way to tell which one you own unless you kept the packaging or know the model to look it up online. And if you want an even better experience, upgrading to a more recent version that supports +60 Hz will make everything look and feel smoother. This could explain why Netflix keeps flickering or blinking on your TV, as your external device is sending more information than your HDMI cable can handle.Īs a minimum, you’ll want to use an HDMI 1.4 cable version to stream content in UHD, as it’s the first instance that supports 4K resolutions at 30 Hz. Solution: It’s possible that you’re accidentally using an HDMI cable that is not rated for your desired streaming resolution/refresh rate. But if you’re using an external device, like a gaming console or a PC, then this is worth looking into. If you have tried this and the app still won't let you log in and watch our programming like Roadkill, then please contact our support team and let us know what you've tried and what the problem is you are seeing.Now, if you’re running the app natively on your Smart TV, feel free to move on to the next section, as you’re not using an HDMI cable to watch content on the platform. Then press the following remote buttons consecutively.Īfter that, you have to wait for 15 to 30 seconds, the Roku device will clear the cache and junk files from the device and instantly restart your Roku streaming device. From the Roku Home screen, select the Home menu option. Remove cache form Roku is done by using the Roku remote button. To clear cache on Roku, first, you need to pair your Roku Remote with your device. Option 3 is to unplug the device for 60 seconds before plugging it back in. Once it is back up, reinstall the app, and login again. It may take a bit for the screen to update and then it will take about 15-30 seconds to clear cache and restart. From the remote control, press the following buttons consecutively: “Home” 5 times + “Up” + “Rewind” twice + “Fast Forward” twice. Option 2 is to use a combination of buttons on the Roku remote. Option 1 is to use the system menu option under the Roku Settings -> System -> System Restart and the press the restart button. In some cases you may need to log out, remove the app, reinstall the app, and then re-login. If either is not correct, press the "Sign out" button on the screen and then log back in. The screen will show you the email used to sign in as well as your subscription. This is in the Roku app on the left side menu arrow down to the Account option and press OK. Then make sure that the email address listed on the account screen is correct. If you are receiving assistance from our Help Center customer care agents, please provide them a picture of your test results. Go to Settings -> Network -> Check connection. We highly recommend you take advantage of Roku's added feature of checking your internet connection and download speeds. Your Roku will update it's Roku software and any apps that have an available update. To do this, on your Roku go to Settings -> System -> System Update and then press the "Check now" button. Sometimes things don't work as expected, but the good news is that there are a few simple things you can do to take care of the issue on your own if you aren't able to view content on your Roku app.įirst, make sure that your Roku operating system and app version are up to date.
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